Thank you for shopping at the Flag Patch Shop.
Our contact information:
Flag Patch Shop
67 American Way #110
Dawsonville, GA 30534
800-552-4382 (between 8:00 a.m. and 4:30 p.m. eastern time zone)
The shopping cart will automatically add 7% sales tax to any order that is being shipped to the state of Georgia.
Most orders ship the same day if ordered before 3pm eastern time Monday-Friday. Customers who choose our standard $2.00 shipping within the US or standard $4.00 if shipped outside the US will have their orders sent First Class Mail or International First Class Mail depending upon the country that we are shipping to. We sometimes upgrade the shipping method to Priority Mail or Global Priority Mail for larger orders. There is no additional charge to the customer if we choose to upgrade the shipping and upgrades are at our discretion.
Customers have the option to upgrade their shipping method when checking out. We will send the order using the upgraded shipping method for the fee that is shown in the shipping cart.
We do not get involved in any customs regulations that pertain to deliveries to any foreign country. We provide the standard custom forms that are required, but do not get involved with any fees or customs charges. Those, if any, are the responsibility of the buyer.
Refund, Returns and Cancellation Policies:
If you receive a damaged or defective product, you can return the item to us for a refund if you notify us by email within 48 hours of receiving the damaged or defective item. Please contact us at firstname.lastname@example.org for return instructions. We do not refund the return shipping fee unless you receive authorization in advance for the method of return.
Orders can be cancelled anytime prior to shipping. Once we have shipped the order, we can not cancel an order.
Unless marked otherwise, you can either sew on or iron on all patches that we sell.
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